Terms and Conditions

These terms:
What these terms cover.  These are the terms and conditions on which we Fross Wedding Collections
Ltd supply products to you “the Customer”. You may ask for a copy in-store. 

Why you should read them.

Please read these terms carefully before you place an order with us, as these terms will form a part of our legally binding contract. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

1. INFORMATION ABOUT US AND HOW TO CONTACT US

1.1. We are Fross Wedding Collections Ltd a company registered in England, company number
09584090]. Our contact details are: Crockstead Farm, Eastbourne Road, Halland, East
Sussex, BN8 6PT
1.2. How we may contact you. We will contact you by telephone or by writing to you at the
email address or postal address you provided to us in your order. It is your responsibility to
notify us of any new contact details.
1.3. How we may use your personal information.  Please see our privacy policy outlining how
we will obtain and process your personal data – this is on our website. We can email you a
link or you can ask for a copy to be sent to you, should you require one. 

2. OUR CONTRACT WITH YOU 

2.1. How we will accept your order. Our acceptance of your order will take place when you
have paid an agreed deposit. At this point a legally binding contract will come into
existence between you and us.
2.2. If we are unable to accept your order because the product is out of stock, because we
have identified an error in the price or description of the product or because we are
unable to meet a delivery deadline specified in your order, then you will be notified of this.
You will then be entitled to a refund of the monies paid and we will not be held liable for
breach of contract, and no compensation would be due to you.
2.3. Nobody else has any rights under this contract. This contract is between you and us. No
other person shall have any rights to enforce any of its terms. 
2.4. Third party gifts. If a third party pays some or all the gown payment, this money is treated
as a gift to you and our contract remains with you, the bride.
2.5. Deposits are non-refundable. The deposit cannot be transferred to another person or
item. This does not affect your statutory rights.

3. NO CANCELLATION BY YOU

3.1. After your order has been accepted by us and a deposit has been paid, we do not accept
cancellations of your order for whatever reason and any monies paid will not be refunded.
Failure to pay for your products in full will be considered a breach of this contract and we
reserve our rights in this respect. Please make sure any goods purchased are suitable for
your requirements as we will be unable to refund or replace such articles that are
returned. Any items cancelled after an order has been placed with us will be subject to the
full amount being immediately payable. We strongly recommend insurance is taken out for such unforeseen circumstances. 

4. PRODUCT DESCRIPTIONS AND MEASUREMENTS

4.1. Making sure your measurements are accurate. Once measurements and sizing have been
taken for your order, you will sign confirming that you agree to the sizes. It is your
responsibility to check these measurements and to indicate if you feel that these
measurements are incorrect in any way. We will not be held responsible for any weight loss/gain or any other changes in your measurements and sizing after the product has
been ordered (for example due to pregnancy).

4.2. Choosing what size to order. Once we have taken your measurements, we will advise you
on the best size to order. If the bride is not happy with the sizing, they must inform us at
the time of order. We will not be responsible for any sizing discrepancies after this time. It
is usually easier to downsize a dress than to let out. We will usually advise you to choose
the size which matches your largest measurement. If you decide to order a gown in a size
smaller than we recommend, you understand and accept that we will not be held
responsible if the dress does not fit on receipt and/or cannot be made to fit you.

4.3. Our gowns are made to order not to measure – this means they are made to a specific
dress size not to your exact measurements. Your own dress may not fit perfectly on arrival
and is highly likely to require alterations – this is not unusual. If you would like more
details, please ask your stylist.

4.4. If your measurements and sizing change it is your responsibility to notify us of any major
changes so we can discuss any potential size issues. 

4.5. Special dress lengths. Orders for gowns which are not of a standard length may be subject
to a surcharge which will be agreed before confirming your order. The finished
measurement of a “special length” dress can vary by +/-1.5 inches.

4.6. Guidance. Where we provide guidance in the choice of design, size, colour and
measurements we do so without any liability. All dresses, unless stated otherwise are
ceremonial dresses only, and are to be used only for ceremonial purposes. We will not be
held liable for claims for loss or damage to garments that may occur after the marriage
ceremony. They are delicate by their very nature and are not suitable for heavy use. These
gowns are not made to be used on bouncy castles, for dance routines, riding bicycles or
horses or other such events during the day. Should you have something like this in mind
please discuss with your seamstress at the point of fitting to ensure any structural changes
you would need are made. This is your responsibility not the seamstress or the store. 

4.7. Products may vary slightly from their pictures or our samples. The images of the products
in a brochure or on our website or in any other promotional materials are for illustrative
purposes only. Although we have made every effort to display the colours accurately, we
cannot guarantee that a device’s display of the colours or the printed pictures in our
brochure or on a sample swatch accurately reflects the colour of the products. Your
product may vary slightly from those images, or any sample tried on in store. Each bridal
gown is handmade, or hand finished. This means there will be some variation in sizes
between samples and new order gowns. This means that laces, lace, fabric and beading
placement, fabric dye batches might vary slightly from our own sample. Each item is
individual and therefore must be treated thus. Please note that colours can appear
different depending on the lighting conditions.

4.8. Unless specified on your order, your gown will come as per the sample. Some gowns have
the option to order different lengths, colours, zips/corsets so please ensure that the
correct design specification is on your confirmation – otherwise the gown will arrive to the
same specification as the sample you tried on in store. 

5. OFF THE PEG / SAMPLE SALE GOWNS
   – These items are those taken from store stock immediately and not items ordered in.
   – They are offered only in the condition as tried on during your appointment.
   – No refunds or exchanges will be allowed / offered on any item – this does not affect your
   statutory rights.
   5.1. Sample wedding dresses: At the time of purchase of an ex-sample gown, we will advise of
   all known faults with the dress. However, it is your responsibility to inspect any samples
   gowns before purchase to ensure that you are happy with their condition as they are likely

to have been subject to wear and tear. By signing this contract, you are confirming that
you have inspected the gown and have noted and accepted any flaws as we will not accept
any liability for any issues raised once the dress leaves the premises. Sample wedding
dresses will have been tried on by other prospective customers and may have marks on
them. Whilst we will make every endeavour to spot clean any visible marks on the outside
of your gown, we cannot guarantee that all marks will be removed, and we will not clean
the inside and underside of the dress. It is your responsibility to have it cleaned prior to
wear if required. We are able to send your gown to our specialist cleaners on your behalf if
you prefer. This cost is £100.00. Sale gowns are priced competitively due to the wear and
tear on them. If you require us to make any repairs, you will be responsible for the costs
involved.

6. PROVIDING THE PRODUCTS

6.1. When we will provide your dress or accessories. During the order process we will give you
an estimated timescale for delivery of your dress/accessories. Unless a fixed date for
delivery has been agreed in writing, we will deliver them within a ‘reasonable amount of
time’, taking account of the complexities of any alterations to be made to the dress and
the location the dress/item is being sourced from.

6.2. We will make every attempt to work within this estimated delivery date, though we will
keep you notified of any major delays. By way of guidance only, products that are not in
stock typically can take up to 6 months to arrive and can take longer during peak periods.
On occasions if the product is in stock, it can arrive within a matter of weeks. If an order is
placed late the item may not arrive until a few days before the wedding.

6.3. We are not responsible for delays outside our control. If our delivery of the products is
delayed by an event outside our control, then we will contact you as soon as possible to let
you know and we will take steps to minimise the effect of the delay. Provided we do this
we will not be liable for delays caused by the event.

6.4. When you become responsible for the product. The product will be your responsibility
when you collect it from us.

6.5. When you own the products. You own the products once we have received payment in
full. The product will be deemed as accepted by you even if you chose not to come and
inspect the product before final payment. Your statutory 30 day right to reject faulty
goods will start at the date of ownership.

6.6. Suspending supply of the products. If you do not pay us for the products when due and
you still do not make payment within 7 days of us reminding you that payment is due, we
may suspend supply of the products until you have paid us the outstanding amounts. As
well as suspending the products we can also charge you interest on your overdue
payments (see 8.8).

7. PRICE AND PAYMENT

7.1. Ordered gowns. The balance of the price for the products must be paid before collection
or delivery of the products and in any event within [14 days] of the products being
received by us. Please note that whilst we provide you with an estimated delivery time, on
occasions dresses can arrive much earlier than expected. If this is the case, your balance is
still due within [14 days] of arrival. We accept payment by cash or credit/debit card or
bank transfer.

8. YOUR RIGHTS TO END THE CONTRACT

8.1. Changing your mind. Once you have entered into a contract with us, you cannot change
your mind and cancel the contract.

a) Ordered gowns: Once you have entered into a contract with us, you cannot change your
mind and cancel the purchase and order of your gown. The full balance of your gown is

still payable when the dress arrives regardless of whether you change your mind and no
longer require your item.
8.2. Unless there is a fault with them, which in the case of bespoke items cannot be repaired,
you will not be entitled to an exchange or refund of products purchased and ordered from
us. If you order from us over the telephone or from any location away from our shop
premises you will be entitled to an exchange or refund, within 14 days of delivery of the
products except for in relation to:

a) Ex-sample gowns.
b) Bespoke goods (including bridal gowns made to measure, made to order or tailored
to fit).
c) On Premise contracts.
This does not affect your statutory rights.

9. OUR RIGHTS TO END THE CONTRACT

9.1. We may end the contract if you break it. We may end the contract for a product at any
time by writing to you if:

a) you do not make any payment to us when it is due.
b) you do not, within a reasonable time of us asking for it, provide us with information
that is necessary for us to provide the products.
c) you do not, within a reasonable time, allow us to deliver the products to you or
collect them from us.

9.2. You must compensate us if you break the contract. If we end the contract in the
situations set out in clause 7.1, we will not refund any part-payment you have paid for the
products. You will still be responsible for the outstanding balance on the dress (including
any loss of profit) once it is delivered to the store or when the 2 nd part-payment is due.

10. IF THERE IS A PROBLEM WITH THE PRODUCT

10.1. How to tell us about problems. If you have any questions or complaints about the
product, please contact us either in writing, telephone, or speak to a member of staff.

10.2. Reporting fault claims. We hope your product is as expected and without fault.
However, if not, please contact us as soon as a fault is noticed. Failure to notify us in a
timely manner may affect any claim. This does include calling us as the fault occurs
regardless of the date and time noted. A digital record such as email or online message is
always a good idea, as we check these regularly, even out of hours and can often rectify
problems immediately for you. We will deal with the matter as soon as possible and in
accordance with your legal rights. 

11. PRICE AND PAYMENT

a) When you must pay and how you must pay:
b) Ordered gowns. The balance of the price for the products must be paid before
collection or delivery of the products and in any event within 14 days of the
products being received by us. Please note that whilst we provide you with an
estimated delivery time, on occasions dresses can arrive much earlier than
expected. If this is the case, your balance is still due within 14 days of arrival.
We accept payment by cash or credit/debit card or bank transfer.
c) Sale/Sample gowns. Sale/sample gowns are usually paid in full.

11.1. Storage costs. Our storage fee for storing your gown at our premises is £100.00 for
up to 24 hours before your wedding date per year, starting from the date your gown
arrives with us or if a sample is purchased, from the date of purchase. If you do not wish
to pay our storage fee, your dress must be collected within 14 days of payment of the

balance or within 14 days of arrival of your dress. Non-collection within this time will result
in the storage fee being charged.

11.2 Abandoned goods. If there is an accumulation of 3 or more months unpaid storage fees, then
we will class this as abandoned goods. Products classed as abandoned will result in the Customer
automatically losing ownership of such items. We reserve the right to assume that your dress has
been abandoned and dispose of your dress without further reference to you. We cannot be
expected to store your gown indefinitely.

11.2. Storage in the event of cancellation. In the event that the wedding is cancelled, or
you have otherwise decided that you no longer require your dress, we ask you to collect
your gown within a reasonable time scale. If your dress remains uncollected after a period
of 6 months either:
a) after your wedding date (as advised on the order form);
b) if no wedding date was stated on the order form
c) 6 months after notification of postponement or cancellation.
d) 6 months after the dress arrived with us or sample gown was purchased.
then we reserve the right to dispose of your dress.

11.3. We can charge interest if you pay late. If you do not make any payment to us by the
due date, we may charge interest to you on the overdue amount at the rate of [5% a year
above the base lending rate of HSBC bank plc from time to time. This interest shall accrue
on a daily basis from the due date until the date of actual payment of the overdue
amount, whether before or after judgment. You must pay us interest together with any
overdue amount or £1 per day. You must pay us interest together with any overdue
amount in order for your dress to be released to you.

11.4. Liability during storage of products – In the unlikely event that customers paid for
products are lost or damaged, whilst on our premises we shall only be responsible for
reimbursing the retail costs of such products. We are not held responsible for any
products that have not had their balance settled unless that item cannot be provided in
time for the event date.

12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

12.1. Liability during storage of products. In the unlikely event that paid for products are
lost or damaged, due to fire, flood or theft, whilst on our premises, we shall only be
responsible for reimbursing the retail costs of such products. We will not be liable for any
consequential losses associated with this.

12.2. Claims against us. Our liability in respect of any claim made under this contract is
limited to the cost of the goods or services provided. We will not be responsible for any
other associated losses, costs or expenses or any third party expenses or losses.

12.3. Third party services. We shall not be responsible for any services provided by a
third party, whether or not such third party was recommended by us.

12.4. We are not liable for business losses. We only supply the products for domestic and
private use. If you use the products for any commercial, business or re-sale purpose we
will have no liability to you for any loss of profit, loss of business, business interruption, or
loss of business opportunity.

13. OTHER IMPORTANT TERMS

13.1. We may transfer our rights and obligations under these terms to another
organisation. You may only transfer your rights or your obligations under these terms to
another person if we agree to this in writing.

13.2. This contract is between you and us. No other person shall have any rights to
enforce any of its terms.

13.3. Each of the paragraphs of these terms operates separately. If any court or relevant
authority decides that any of them are unlawful, the remaining paragraphs will remain in
full force and effect.

13.4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not
insist immediately that you do anything you are required to do under these terms, or if we
delay in taking steps against you in respect of your breaking this contract, that will not
mean that you do not have to do those things and it will not prevent us taking steps
against you at a later date.

I understand that my order cannot be cancelled under any circumstances and the full
balance is due within 14 days of the dress arriving, regardless of whether I still want the
dress or whether I have yet tried her on.
I consent to Fross Wedding Collections Ltd using my personal data based upon the provisions in the
Privacy Policy. I understand and acknowledge that [name of store] will need to use my
personal data to provide their service and that they may need to share some or all of
this information with third parties such as Designers/Suppliers. We’ll always treat your personal details
like our own.